For business inquiries: Monday-Friday 10am-4pm EST
For consultations: Sunday-Saturday: Open 24 hours with 24 hour turn-around
Consultation Phone Line & Email:
Frequently Asked Questions
About the Products
How do I find the right products for my skin?
You should reach out to our text line or Instagram page for more help in choosing the correct products for your skin type.
What kind of ingredients are in your products?
The Skin Cubed Company hand-crafts each and every product using vegan and ethically sourced ingredients. There are no harmful ingredients in any of products.
How do I use your products the right way?
Do you test your products on animals?
We do not believe in animal testing. We will never test our products on animals.
Why didn't my skin respond like my friend's skin?
Everyone's skin is different. Thus, results will vary between individuals. While a specific item may be working for someone else, it may not work for you. For this reason, we have created a range of products to target different skin types and concerns. Each product has an in-depth description of their benefits on their individual product pages. We can also offer a skin consultation to help you select the products that are best for you.
Orders and Shipping
What is ordering process like? What emails will I receive?
An order confirmation is separate from shipping confirmation. Your order confirmation comes immediately after purchase, shipping confirmation will send once your products have been sent by the postal carrier. From there you can track the whereabouts of your order by using the tracking number provided in the email.
How long does it take for my order to be processed?
Where do we ship?
Currently the U.S. & Territories and Canada
Which options do I have for shipping my products?
Your package can ship from the following rates:
- USPS First Class Package
- USPS First Class Package International
- USPS Priority Mail
- USPS Priority Mail Express
- USPS Priority Mail Express International
- USPS Priority Mail International
- UPS® Ground
- UPS® Standard
Each shipping method includes a tracking number and will take anywhere from 1-5 business days.
What if my order arrives damaged?
If you receive a damaged item, contact us immediately at email@example.com . We will happily replace any damaged items provided they are reported within 24 hours of order delivery. Please submit photo images of the damaged or defective product(s).
Why is it taking so long for my order to arrive?
Picking a two-day shipping option at checkout does not guarantee your package will be shipped out in two days. Your package will only ship once the processing of your package is over. Please allow 3-7 business days for normal processing which you have agreed to at checkout. Your shipping option does not determine your processing length. It only determines how long it takes to deliver your item once it has been placed in the possession of the delivery service you have selected.
What should I do if my package is lost or if I am afraid my order could be lost?
Will my products melt?
Please be advised that these are naturally hand crafted products with natural oils and butters with natural melting points of approximately 100 degrees. During the warmer months melting may occur. We recommend placing your order in a cool place or refrigerator upon arrival.
Do you offer refunds and can I cancel my order?
- Refund to store credit
- Product minis
- Final sale items
I have more questions. Who I do contact?
If you have any additional questions please feel free to email firstname.lastname@example.org; You will receive a reply within 24 hours.
The information contained herein is provided solely for educational purposes. No claim of medical cure nor treatment is intended. Statements related to topical products made with natural food-grade herbs and oils are not approved by the FDA. Our products have not been tested as safe by the FDA. Statements contained on this website and our labels are not presented as medical advice nor should be used as a substitute for consultation with a qualified health care practitioner. Our products and the information set forth are not designed to diagnose, treat, cure or prevent any disease nor should any information contained be read as prescribing any specific remedy or guaranteeing any specific result. If you have any reason to suspect serious illness, seek appropriate medical advice and care promptly.
PLEASE use a small amount on a small portion of your skin before continued usage. Skin Cubed products have not been evaluated by the Food & Drug Administration so again test each product on small portion of skin before usage. Please contact your healthcare physician immediately if you suspect you may have issues or have any concerns regarding medical conditions.
*All products are intended for external use only.
**By placing an order on this website, you acknowledge this FAQ.
***FAQ is subject to change
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